IVA Hotkeys

CRITERA
Currently struggling with Debt
Minimum of £15,000 unsecured debt
Minimum disposable Income of £250
Minimum of 3 creditors they owe money to
Located in England or Wales
Employed or self employed not 100% on benefits
Tenants only or equity is not more than 100% of the debt
Confirmation not already in debt management or IVA

REPLACEMENT TERMS
We replace all out of criteria leads and dropped calls
All requests for replacements must be received within 24 hours from
delivery of the original lead. Failure to deliver leads back within this timeframe will render them unacceptable for replacement.

During the course of our Lead Generation if a customer confirms during the course of our call that:
The Lead is not struggling with their debt
There were insufficient creditors for the type of lead supplied
They did not have enough disposable income
They have insufficient debt for the lead type
They are not located in either England or Wales
If the call fails to connect or hangs up, our call-centre manager
must be contacted by email to (EMAIL to be provided) within 30 minutes to allow us the opportunity to retry the lead or the Client will be deemed to have accepted it.

In these instances, we will provide you with a replacement lead.
HLF shall use reasonable efforts to generate leads for the Client.
The Lead Generation Service shall be provided on the basis of the applicable Lead Criteria Questionnaire.
In reasonable circumstances, HLF will offer Clients replacements of potential leads in accordance with its Replacement Policy from time to time, but subject at all times to the following:
The Client expressly acknowledges and agrees that:
(i) HLF will ask potential leads the questions in the relevant Lead Criteria Questionnaire and will record the answers given by those potential leads; (ii) HLF will take no steps to independently verify or corroborate or otherwise double check the answers given by those potential leads, but shall be entitled to assume for the purposes of the Lead Generation Service that such answers are accurate;
(iii) HLF’s Lead Generation Service is a pre-screening process, and therefore by its very nature will not be as thorough as any screening or acceptance processes which the Client may then carry out in relation to such potential leads. For example, in terms of the potential lead's income calculation, a pre-screening carried out by HLF is likely to involve rough estimates whereas the Client's own questioning is likely to be more detailed and thorough; (iv) if HLF were to provide a more detailed screening process than that set out in the relevant Lead Criteria Questionnaire and subject to our standard Terms and Conditions, then the price for such Services would be correspondingly higher; and (iv) provided that HLF has asked potential leads the questions in the relevant Lead Criteria Questionnaire and such potential leads have given appropriate answers.
HLF shall have no liability whatsoever (whether under any Replacement Policy or otherwise in any way) in relation to a supply of that potential lead to the Client under this Lead Generation Service, whether or not such lead in fact ends up as a useful lead to the Client.
In the event that the Client requests a replacement, HLF will assess the Client's entitlement to a replacement in accordance with this Replacement Policy. Where HLF supplies a replacement pursuant to the Replacement Policy, that shall be the Client's sole and exclusive remedy in that regard.

REPORTING
All reporting and replacement requests to be done on the original lead report that will be provided daily.


Call us now on 01953 887012 for our pricelist