Debt Management SMS Hotkeys

PROCESS
We SMS sends in batches of 1000 (sent to people who have been declined for a loan for debt consol of £2K+). We expect from this to get approximately .5%-2.5% response rate depending on the data and product etc.

If the SMS is targeted towards DM & IVA, what we send out to the prospects will read along the lines of the following:

"Looking to clear your debts of £5000+? 4 more FREE info on a solution without a loan reply "CALL" 2 this txt. FREE 2 reply"

If the recipient replies "CALL", your clients contact centre will recieve a immediate call from our Platform.
They will be read a recorded message which states "This is a call back call, press 5 to accept".
Your clients then need to press "5".
Once they have pressed 5, they will be read another recorded message which states, "your reference is TXT", This is so they know it is a HLF lead.
If the respondee answers the call, they should use the following script:

"Hi, I'm calling from xxxxxx, your responded to our text regarding clearing up your unsecured debts. My name is........, can I have your name please?"

Its all pretty straight forward really! We know it sounds technical but we can assure you it is easy as pie!

If the call is ignored or nobody answers, the prospect is then called back by our Platform 10 minutes later.




Call us now on 0845 0523591 for our pricelist